• How quality affects the bottom line?: A literature review 

      Texeira-Quirós, Joaquín; Almaça, José António; Fernandes-Justino, Maria do Rosário (Intangible Capital, 2010-04)
      Article
      Accés obert
      Improving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business ...