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dc.contributor.authorHolmes, Danae
dc.contributor.authorKortum, Philip
dc.date.accessioned2016-12-05T13:07:36Z
dc.date.available2016-12-05T13:07:36Z
dc.date.issued2016-11-30
dc.identifier.citationHolmes, Danae; Kortum, Philip. Vote-by-Phone: an investigation of a usable and accessible IVR voting system. "JACCES: Journal of accessibility and design for all", 30 Novembre 2016, vol. 6, núm. 2, p. 102-124.
dc.identifier.issn2013-7087
dc.identifier.urihttp://hdl.handle.net/2117/97773
dc.description.abstractOne of the main goals of the Help America Vote Act (HAVA) was to ensure that voters with disabilities could vote independently. However, the current state of most voting methods does not allow for independent voting for everyone. In response to this issue, we tested a remote IVR voting system developed by Holmes and Kortum (2013), with an added audio speed adjustment feature and synthetic voice to increase usability and accessibility, especially for visually impaired voters (Piner, 2011). The focus of this research was to examine the viability and usability of the IVR voting system as an accessible voting platform for visually impaired voters. The system was tested by users with and without visual impairments, and usability was measured using the three ISO 9241-11 usability metrics (ISO 9241-11, 1998) of efficiency (time to complete a ballot), effectiveness (accuracy), and satisfaction (subjective usability). Results indicate that the IVR voting system could be a viable voting alternative to other established voting methods, with similar performance among sighted and visually impaired users.
dc.format.extent22 p.
dc.language.isoeng
dc.publisherCàtedra d'Accessibilitat (CATAC)
dc.rightsAttribution-NonCommercial 4.0 International License
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/
dc.subjectÀrees temàtiques de la UPC::Enginyeria de la telecomunicació
dc.subject.lcshUniversal design
dc.subject.lcshVote
dc.subject.otherVoting
dc.subject.otherAccessible
dc.subject.otherUsability
dc.subject.otherIVR
dc.subject.otherUniversal design
dc.titleVote-by-Phone: an investigation of a usable and accessible IVR voting system
dc.typeArticle
dc.subject.lemacVot
dc.subject.lemacUsabilitat
dc.identifier.doi10.17411/jacces.v6i2.15
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
upcommons.citation.publishedtrue
upcommons.citation.publicationNameJACCES: Journal of accessibility and design for all
upcommons.citation.volume6
upcommons.citation.number2
upcommons.citation.startingPage102
upcommons.citation.endingPage124


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