gSLM: the initial steps for the specification of a service management standard for federated e-Infrastructures
Document typeConference report
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This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The methodology has been evaluated through its adoption in an existing federated e-infrastructure. Copyright 2014 ACM.
CitationSerrat, J., Szepieniec, T., Belloum, A., Rubio-Loyola, J., Appleton, O., Schaaf, T., Kocot, J. gSLM: the initial steps for the specification of a service management standard for federated e-Infrastructures. A: International Conference on Information Integration and Web-based Applications & Services. "16th International Conference on Information Integration and Web-Based Applications and Services, iiWAS 2014 - Proceedings". Hanoi: 2014, p. 529-536.
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