A flexible dialogue system for enhancing web usability

Gatius Vila, Marta; González Bermúdez, Meritxell

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Gatius Vila, Marta

González Bermúdez, Meritxell

Document typeConference lecture

Defense date2009

PublisherWWW2009

Rights accessRestricted access - publisher's policy

Abstract

In this paper, we study how the performance and usability of web dialogue systems could be enhanced by using an appropriate representation of the different types of knowledge involved in communication: general dialogue mechanisms, specific domainrestricted linguistic and conceptual knowledge and information on how well the communication process is doing. We describe the experiments carried out to analyze how to improve this knowledge representation in the web dialogue system we developed.

CitationGatius, M.; González, M. A flexible dialogue system for enhancing web usability. A: International World Wide Web Conference. "18th International World Wide Web Conference". Madrid: WWW2009, 2009, p. 1167-1168.

URIhttp://hdl.handle.net/2117/9298

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