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Investigating the effect of online service quality of internet duty-free shops on trust and behavioral intention
dc.contributor.author | Choi, Soo-Ahn |
dc.contributor.author | Park, Jin-Woo |
dc.date.accessioned | 2016-01-07T18:59:40Z |
dc.date.available | 2016-01-07T18:59:40Z |
dc.date.issued | 2015-12 |
dc.identifier.citation | Choi, Soo-Ahn; Park, Jin-Woo. Investigating the effect of online service quality of internet duty-free shops on trust and behavioral intention. "Journal of Airline and Airport Management", Desembre 2015, vol. 5, núm. 2, p. 101-115. |
dc.identifier.issn | 2014-4806 |
dc.identifier.uri | http://hdl.handle.net/2117/81125 |
dc.description.abstract | Purpose: This study seeks to identify the effect of service quality in internet duty-free shops on a customer’s trust and behavioral intention. Design/methodology: For this analysis, a survey was executed targeting customers who have used an internet duty-free shop. A total of 210 questionnaires were analyzed using structural equation modeling. Findings: The results revealed that a high online service quality experience using an internet duty-free shop had a positive effect on the customers’ trust. In addition, trust also had a positive effect on the customers’ behavioral intention. Originality/value: This study is the first paper that examines the effect of online service quality in internet duty-free shops in Korea. Results of this study could be used as basic data to help establish day to day management strategies for internet duty-free shops. |
dc.format.extent | 15 p. |
dc.language.iso | eng |
dc.publisher | OmniaScience |
dc.rights | Attribution-NonCommercial 3.0 Unported |
dc.rights.uri | http://creativecommons.org/licenses/by-nc/3.0/ |
dc.subject | Àrees temàtiques de la UPC::Enginyeria civil::Infraestructures i modelització dels transports::Infraestructures i transport aeri |
dc.subject.lcsh | Duty-free stores |
dc.subject.lcsh | Consumer satisfaction |
dc.subject.lcsh | Electronic commerce |
dc.subject.other | Online service quality |
dc.subject.other | Trust |
dc.subject.other | Satisfaction |
dc.subject.other | Behavioral intention |
dc.subject.other | Internet duty-free shop |
dc.title | Investigating the effect of online service quality of internet duty-free shops on trust and behavioral intention |
dc.type | Article |
dc.subject.lemac | Satisfacció del consumidor |
dc.subject.lemac | Comerç electrònic -- Enquestes |
dc.subject.lemac | Aranzels de duanes |
dc.description.peerreviewed | Peer Reviewed |
dc.rights.access | Open Access |
local.citation.publicationName | Journal of Airline and Airport Management |
local.citation.volume | 5 |
local.citation.number | 2 |
local.citation.startingPage | 101 |
local.citation.endingPage | 115 |