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dc.contributor.authorChoi, Soo-Ahn
dc.contributor.authorPark, Jin-Woo
dc.date.accessioned2016-01-07T18:59:40Z
dc.date.available2016-01-07T18:59:40Z
dc.date.issued2015-12
dc.identifier.citationChoi, Soo-Ahn; Park, Jin-Woo. Investigating the effect of online service quality of internet duty-free shops on trust and behavioral intention. "Journal of Airline and Airport Management", Desembre 2015, vol. 5, núm. 2, p. 101-115.
dc.identifier.issn2014-4806
dc.identifier.urihttp://hdl.handle.net/2117/81125
dc.description.abstractPurpose: This study seeks to identify the effect of service quality in internet duty-free shops on a customer’s trust and behavioral intention. Design/methodology: For this analysis, a survey was executed targeting customers who have used an internet duty-free shop. A total of 210 questionnaires were analyzed using structural equation modeling. Findings: The results revealed that a high online service quality experience using an internet duty-free shop had a positive effect on the customers’ trust. In addition, trust also had a positive effect on the customers’ behavioral intention. Originality/value: This study is the first paper that examines the effect of online service quality in internet duty-free shops in Korea. Results of this study could be used as basic data to help establish day to day management strategies for internet duty-free shops.
dc.format.extent15 p.
dc.language.isoeng
dc.publisherOmniaScience
dc.rightsAttribution-NonCommercial 3.0 Unported
dc.rights.urihttp://creativecommons.org/licenses/by-nc/3.0/
dc.subjectÀrees temàtiques de la UPC::Enginyeria civil::Infraestructures i modelització dels transports::Infraestructures i transport aeri
dc.subject.lcshDuty-free stores
dc.subject.lcshConsumer satisfaction
dc.subject.lcshElectronic commerce
dc.subject.otherOnline service quality
dc.subject.otherTrust
dc.subject.otherSatisfaction
dc.subject.otherBehavioral intention
dc.subject.otherInternet duty-free shop
dc.titleInvestigating the effect of online service quality of internet duty-free shops on trust and behavioral intention
dc.typeArticle
dc.subject.lemacSatisfacció del consumidor
dc.subject.lemacComerç electrònic -- Enquestes
dc.subject.lemacAranzels de duanes
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
local.citation.publicationNameJournal of Airline and Airport Management
local.citation.volume5
local.citation.number2
local.citation.startingPage101
local.citation.endingPage115


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