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dc.contributor.authorForcada Matheu, Núria
dc.contributor.authorMacarulla Martí, Marcel
dc.contributor.authorGangolells Solanellas, Marta
dc.contributor.authorCasals Casanova, Miquel
dc.contributor.otherUniversitat Politècnica de Catalunya. Departament d'Enginyeria de Projectes i de la Construcció
dc.date.accessioned2015-11-06T15:05:33Z
dc.date.available2016-06-01T00:30:53Z
dc.date.issued2016-03
dc.identifier.citationForcada, N., Macarulla, M., Gangolells, M., Casals, M. Handover defects: comparison of construction and post-handover housing defects. "Building research and information", Març 2016, vol. 44, núm. 3, p. 279-288.
dc.identifier.issn0961-3218
dc.identifier.urihttp://hdl.handle.net/2117/78911
dc.descriptionThis is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284
dc.description.abstractAlthough inspections occur during construction or at handover, customers do not normally participate. This situation creates a gap between the quality perceived by both contractors and customers. An analysis of 52 552 handover defects in 2179 flats in Spain is presented which identified their nature, the building element and trade where these defects are located. These results are compared with previous studies that analysed defects detected during the construction stage and those that remain after handing over the building to the client. The research reveals that structural defects are resolved during construction due to existing quality standards. However, other aesthetic and functional defects remain and/or arise at handover. Some defects are not resolved until customers complain after they first occupy the dwelling. Many functional defects arise due to the lack of involvement of end users in the early project stages.
dc.format.extent10 p.
dc.language.isoeng
dc.subjectÀrees temàtiques de la UPC::Edificació::Gestió d'obres
dc.subject.lcshBuilding--Quality control
dc.subject.lcshConsumer complaints
dc.subject.otherCustomer complaints
dc.subject.otherConstruction defects
dc.subject.otherDefects
dc.subject.otherHousing
dc.subject.otherQuality control
dc.subject.otherSpain
dc.titleHandover defects: comparison of construction and post-handover housing defects
dc.typeArticle
dc.subject.lemacConstrucció -- Control de qualitat
dc.subject.lemacEdificis -- Control de qualitat
dc.subject.lemacSatisfacció del consumidor
dc.contributor.groupUniversitat Politècnica de Catalunya. GRIC - Grup de Recerca i Innovació de la Construcció
dc.identifier.doi10.1080/09613218.2015.1039284
dc.description.peerreviewedPeer Reviewed
dc.relation.publisherversionhttp://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284
dc.rights.accessOpen Access
local.identifier.drac16804718
dc.description.versionPostprint (author's final draft)
local.citation.authorForcada, N.; Macarulla, M.; Gangolells, M.; Casals, M.
local.citation.publicationNameBuilding research and information
local.citation.volume44
local.citation.number3
local.citation.startingPage279
local.citation.endingPage288


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