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dc.contributor.authorTyagi, Sarika
dc.contributor.authorLodewijks, Gabriel
dc.coverage.spatialeast=133.775136; north=-25.274398; name=Ghan NT 0872, Austràlia
dc.date.accessioned2023-01-30T17:51:18Z
dc.date.available2023-01-30T17:51:18Z
dc.date.issued2022-06
dc.identifier.citationTyagi, S.; Lodewijks, G. Optimisation of check-in process focused on passenger perception for using self-service technologies at airports in Australia. "Journal of Airline and Airport Management", Juny 2022, vol. 12, núm. 1, p. 1-14.
dc.identifier.issn2014-4806
dc.identifier.urihttp://hdl.handle.net/2117/381498
dc.description.abstractPurpose: The use of technology is constantly evolving for various services at airports to enhance the passenger experience. However, the passenger’s perspective towards the technology is different. Design/methodology: A survey was conducted to know these perspectives and find the differences. The collected data was based on the passengers at Australian airports. The CAST software was used to analyse the simulation model. Findings: The collected survey helped in identifying three types of passengers: the number of passengers who prefer traditional service, the number of passengers who prefer technologybased services and the number of passengers who prefer technology-based services only under the specific circumstances such as less crowded and less processing time. Each type of passenger was further analysed based on their provided arriving time at the terminal and processing time for check-in to evaluate the impact on waiting time. Practical implications: The findings suggest that only one third passengers prefer technologybased services at airports and present the resulting impact on the waiting time at check-in facilities. Originality/value: Given the current rate of technological innovations at airports, the findings provide insights for check-in facilities management at airports.
dc.format.extent14 p.
dc.language.isoeng
dc.publisherOmnia Science
dc.rightsAttribution-NonCommercial 4.0 International
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/
dc.subjectÀrees temàtiques de la UPC::Enginyeria civil::Infraestructures i modelització dels transports::Infraestructures i transport aeri
dc.subjectÀrees temàtiques de la UPC::Aeronàutica i espai::Aeroports
dc.subject.lcshAirport terminals --Technological innovations
dc.subject.lcshConsumers' preferences
dc.subject.lcshAirport terminals--Australia
dc.subject.otherCheck-in process
dc.subject.otherPassenger flow analysis
dc.subject.otherSimulation
dc.subject.otherAirport terminal
dc.subject.otherSelf-service technology
dc.subject.otherSelf-service kiosk
dc.titleOptimisation of check-in process focused on passenger perception for using self-service technologies at airports in Australia
dc.typeArticle
dc.subject.lemacAeroports--Terminals--Innovacions tecnològiques
dc.subject.lemacConsumidors--Preferències
dc.subject.lemacAeroports--Terminals--Austràlia
dc.identifier.doihttp://dx.doi.org/10.3926/jairm.201
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
local.citation.publicationNameJournal of Airline and Airport Management
local.citation.volume12
local.citation.number1
local.citation.startingPage1
local.citation.endingPage14


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