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dc.contributor.authorMarinkovi, Valentina
dc.contributor.authorHeine, Ina
dc.contributor.authorMilosevic Georgiev, Andrijana
dc.contributor.authorSchmitt, Robert H.
dc.identifier.citationMarinkovi, V. [et al.]. Critical Incidents of Outsourcing Processes in Pharmaceutical Supply Chain: A Mixed-Methods Approach. "Journal of Industrial Engineering and Management", Desembre 2020, vol. 13, núm. 3, p. 495-513.
dc.description.abstractPurpose: In this paper, a practical framework is presented for the successful integration of buyers and contract organizations based on the Critical Incident Technique (CIT). Methodology: The initial pool of situations was developed inductively according to qualitative data provided by ten experts in the field of outsourcing in pharmaceutical supply chain. Another group of experts evaluated these situations regarding to their degree of realism as well as relevance and allocated them to the five constructs (1) employee competence, (2) management commitment, (3) communication between organizations, (4) organizational culture, and (5) regulatory framework. Findings: The findings of the study show that communication appears to be the most frequent reason while regulatory framework seems to be the last frequent reason for critical incidents during outsourcing. Contract giver and service provide show diverging perceptions about the situations’ degree of realism and relevance. Analysis of the interrater agreement shows that the allocation to a single construct is a challenge due to the critical incidents’ complexity and multidimensionality. Originality: The critical incidents database and the presented framework serve as preventive behavioral-based quality management for the pharmaceutical supply chain
dc.format.extent19 p.
dc.rightsCreative Commons Attribution-NonCommercial 4.0 International
dc.subjectÀrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions
dc.subject.lcshPharmaceutical industry
dc.subject.lcshBusiness logistics
dc.subject.lcshTotal quality management
dc.subject.lcshRisk assessment
dc.subject.otherCritical incident technique
dc.subject.otherQuality management
dc.subject.otherRisk analysis
dc.subject.otherSupply chain management
dc.titleCritical Incidents of Outsourcing Processes in Pharmaceutical Supply Chain: A Mixed-Methods Approach
dc.subject.lemacIndústria farmacèutica
dc.subject.lemacLogística (Indústria)
dc.subject.lemacQualitat total
dc.subject.lemacAvaluació del risc
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
local.citation.publicationNameJournal of Industrial Engineering and Management

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