Flexible Working Time Models in the Service Industry
CovenanteeIllinois Institute of Technology
Document typeMaster thesis
Rights accessOpen Access
In this project, a heuristic approach is designed so as to find the best configuration of working time models in the service industry, always focusing on the employee’s preferences. In order to do that, the project will first study a conceptualization of the working time models. Only the ones that are flexible will be considered when drawing the solution. Then, an evaluation concept will be developed which will consider on the one hand, the characteristics that best describe a company and on the other hand, the economic and ergonomic effects of implementing each working time model. This evaluation concept will analyze every working time model separately. The analysis has been made by carrying out a survey with different HR managers from the service industry. And finally, a solution is proposed.
SubjectsService industries, Flexible manufacturing systems, Sector terciari, Sistemes de producció flexibles
DegreeMÀSTER UNIVERSITARI EN ENGINYERIA INDUSTRIAL (Pla 2014)