Warehouse, operatives and driver optimization process in a parcel delivery company

Abstract

The main objective of this project is to analyse the delivery company performance regarding the dispatchment process so to study how the current processes and profit margins interrelate, to finally improve those margins to a minimum of the average of the market, by optimizing the processes considered as productivity/cost bottleneck. This analysis will be carried out from the moment the warehouse receives a parcel to the instant the parcel is delivered. Once the analysis is performed and conclusions are taken from it, a series of proposals will be analysed so to be able to enhance the warehouse productivity ratios at a feasible cost. To do so, two different approaches will be taken: Provide a warehouse automation and control system. Improving the already existing processes. But first, in order to be able to reach those approaches, we must perform a complete study of the company, its rehouse layout and all its processes. The aim of this project is to find a new warehouse model that optimizes the parcel processing, reducing the costs and improving the service offered to the final client. After the project is implemented, the warehouse will be an adaptive environment that can successfully re define its layout within short notice. Through developing a new model, we will be able to keep up with the company's growth rate, and to change variable costs to fixed costs independently to the volume of parcels