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dc.contributor.authorHerrera, Maria Inés
dc.contributor.authorMar Molinero, Cecilio
dc.contributor.otherUniversitat Politècnica de Catalunya. Institut d'Organització i Control de Sistemes Industrials
dc.date.accessioned2006-04-03T13:36:21Z
dc.date.available2006-04-03T13:36:21Z
dc.date.created2004-02
dc.date.issued2004-02
dc.identifier.urihttp://hdl.handle.net/2117/304
dc.description.abstractMissed appointments create many problems in dental practices, as those patients who fail to turn up deprive other patients of an opportunity for treatment. This paper reports on a study of failures to attend appointments without giving advance notice in a NHS practice in the UK. A sample of 588 patients is analysed using Logit and Distribution Mixtures in order to devise policies to improve no-show rates. It is shown that a policy based on de-registration of patients who fail to attend an appointment would be justified on statistical grounds and would work in the long run, but that such policy would not improve things in the short run and can make them worse. The paper also discusses emergency treatment and workload at the practice.
dc.format.extent16
dc.language.isoeng
dc.publisherInstitut d'Organització i Control de Sistemes Industrials (UPC)
dc.rightsAttribution-NonCommercial-NoDerivs 2.5 Spain
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.5/es/
dc.subjectÀrees temàtiques de la UPC::Economia i organització d'empreses
dc.subject.lcshAppointments and schedules
dc.subject.lcshDental clinics
dc.subject.lcshNational Health Services
dc.subject.otherAppointments and schedules
dc.subject.otherDental clinics
dc.subject.otherDistribution mixtures
dc.subject.otherNational Health Service (United Kingdom)
dc.subject.otherServei Nacional de Salut (Regne Unit)
dc.subject.otherProgramació de visites
dc.subject.otherServicio Nacional de Salud (Reino Unido)
dc.subject.otherProgramación de visitas
dc.subject.otherClínica dental
dc.titleMissed appointments at a NHS dental practice
dc.typeExternal research report
dc.subject.lemacSeguretat social -- Regne Unit -- Models economètrics
dc.subject.lemacOdontologia -- Casos, històries clíniques, estadístiques
dc.rights.accessOpen Access


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Except where otherwise noted, content on this work is licensed under a Creative Commons license: Attribution-NonCommercial-NoDerivs 2.5 Spain