From process models to chatbots
Document typeConference report
Rights accessOpen Access
The effect of digital transformation in organizations needs to go beyond automation, so that human capabilities are also augmented. A possibility in this direction is to make formal representations of processes more accessible for the actors involved. On this line, this paper presents a methodology to transform a formal process description into a conversational agent, which can guide a process actor through the required steps in a user-friendly conversation. The presented system relies on dialog systems and natural language processing and generation techniques, to automatically build a chatbot from a process model. A prototype tool – accessible online – has been developed to transform a process model in BPMN into a chatbot, defined in Artificial Intelligence Marking Language (AIML), which has been evaluated over academic and industrial professionals, showing potential into improving the gap between process understanding and execution.
CitationLópez, F. [et al.]. From process models to chatbots. A: International Conference on Advanced Information Systems Engineering. "Advanced Information Systems Engineering, 31st International Conference, CAiSE 2019: Rome, Italy, June 3-7, 2019: proceedings". Berlín: Springer, 2019, p. 383-398.
- GPLN - Grup de Processament del Llenguatge Natural - Ponències/Comunicacions de congressos 
- Departament de Ciències de la Computació - Ponències/Comunicacions de congressos [1.138]
- Doctorat en Computació - Ponències/Comunicacions de congressos 
- ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals - Ponències/Comunicacions de congressos 
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