From process models to chatbots
Document typeConference report
Rights accessOpen Access
The effect of digital transformation in organizations needs to go beyond automation, so that human capabilities are also augmented. A possibility in this direction is to make formal representations of processes more accessible for the actors involved. On this line, this paper presents a methodology to transform a formal process description into a conversational agent, which can guide a process actor through the required steps in a user-friendly conversation. The presented system relies on dialog systems and natural language processing and generation techniques, to automatically build a chatbot from a process model. A prototype tool – accessible online – has been developed to transform a process model in BPMN into a chatbot, defined in Artificial Intelligence Marking Language (AIML), which has been evaluated over academic and industrial professionals, showing potential into improving the gap between process understanding and execution.
CitationLópez, F. [et al.]. From process models to chatbots. A: International Conference on Advanced Information Systems Engineering. "Advanced Information Systems Engineering, 31st International Conference, CAiSE 2019: Rome, Italy, June 3-7, 2019: proceedings". Berlín: Springer, 2019, p. 383-398.
- GPLN - Grup de Processament del Llenguatge Natural - Ponències/Comunicacions de congressos 
- Departament de Ciències de la Computació - Ponències/Comunicacions de congressos [1.106]
- Doctorat en Computació - Ponències/Comunicacions de congressos 
- ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals - Ponències/Comunicacions de congressos 
All rights reserved. This work is protected by the corresponding intellectual and industrial property rights. Without prejudice to any existing legal exemptions, reproduction, distribution, public communication or transformation of this work are prohibited without permission of the copyright holder