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dc.contributor.authorOriol Hilari, Marc
dc.contributor.authorStade, Melanie
dc.contributor.authorFotrousi, Farnaz
dc.contributor.authorNadal Francesch, Sergi
dc.contributor.authorVarga, Jovan
dc.contributor.authorSeyff, Norbert
dc.contributor.authorAbelló Gamazo, Alberto
dc.contributor.authorFranch Gutiérrez, Javier
dc.contributor.authorMarco Gómez, Jordi
dc.contributor.authorSchmidt, Oleg
dc.contributor.otherUniversitat Politècnica de Catalunya. Departament d'Enginyeria de Serveis i Sistemes d'Informació
dc.contributor.otherUniversitat Politècnica de Catalunya. Doctorat Erasmus Mundus en Tecnologies de la Informació per a la Intel·ligència Empresarial
dc.contributor.otherUniversitat Politècnica de Catalunya. Departament de Ciències de la Computació
dc.identifier.citationOriol, M. [et al.]. FAME: supporting continuous requirements elicitation by combining user feedback and monitoring. A: IEEE International Requirements Engineering Conference. "2018 IEEE 26th International Requirements Engineering Conference: 20-24 August 2018, Banff, Alberta, Canada: proceedings". Institute of Electrical and Electronics Engineers (IEEE), 2018, p. 217-227.
dc.description© 2018 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes,creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
dc.description.abstractContext: Software evolution ensures that software systems in use stay up to date and provide value for end-users. However, it is challenging for requirements engineers to continuously elicit needs for systems used by heterogeneous end-users who are out of organisational reach. Objective: We aim at supporting continuous requirements elicitation by combining user feedback and usage monitoring. Online feedback mechanisms enable end-users to remotely communicate problems, experiences, and opinions, while monitoring provides valuable information about runtime events. It is argued that bringing both information sources together can help requirements engineers to understand end-user needs better. Method/Tool: We present FAME, a framework for the combined and simultaneous collection of feedback and monitoring data in web and mobile contexts to support continuous requirements elicitation. In addition to a detailed discussion of our technical solution, we present the first evidence that FAME can be successfully introduced in real-world contexts. Therefore, we deployed FAME in a web application of a German small and medium-sized enterprise (SME) to collect user feedback and usage data. Results/Conclusion: Our results suggest that FAME not only can be successfully used in industrial environments but that bringing feedback and monitoring data together helps the SME to improve their understanding of end-user needs, ultimately supporting continuous requirements elicitation.
dc.format.extent11 p.
dc.publisherInstitute of Electrical and Electronics Engineers (IEEE)
dc.subjectÀrees temàtiques de la UPC::Informàtica::Enginyeria del software
dc.subject.lcshRequirements engineering
dc.subject.lcshHuman computer interaction
dc.subject.lcshCustomer relations -- Data processing
dc.subject.otherData collection
dc.subject.otherFeedback acquisition
dc.subject.otherFeedback gathering
dc.subject.otherRequirements elicitation
dc.subject.otherSoftware evolution
dc.subject.otherUsage monitoring
dc.subject.otherData collection
dc.subject.otherUser feedback
dc.subject.otherUser involvement
dc.titleFAME: supporting continuous requirements elicitation by combining user feedback and monitoring
dc.typeConference report
dc.subject.lemacEnginyeria de requisits
dc.subject.lemacInteracció persona-ordinador
dc.subject.lemacRelacions amb els clients -- Informàtica
dc.contributor.groupUniversitat Politècnica de Catalunya. inSSIDE - integrated Software, Service, Information and Data Engineering
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
dc.description.versionPostprint (author's final draft)
dc.relation.projectidinfo:eu-repo/grantAgreement/EC/H2020/644018/EU/SUpporting evolution and adaptation of PERsonalized Software by Exploiting contextual Data and End-user feedback/SUPERSEDE
local.citation.authorOriol, M.; Stadem, M.; Fotrousi, F.; Nadal, S.; Varga, J.; Seyff, N.; Abelló, A.; Franch, X.; Marco, J.; Schmidt, O.
local.citation.contributorIEEE International Requirements Engineering Conference
local.citation.publicationName2018 IEEE 26th International Requirements Engineering Conference: 20-24 August 2018, Banff, Alberta, Canada: proceedings

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