FAME: supporting continuous requirements elicitation by combining user feedback and monitoring
Document typeConference report
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
Rights accessOpen Access
European Commission's projectSUPERSEDE - SUpporting evolution and adaptation of PERsonalized Software by Exploiting contextual Data and End-user feedback (EC-H2020-644018)
Context: Software evolution ensures that software systems in use stay up to date and provide value for end-users. However, it is challenging for requirements engineers to continuously elicit needs for systems used by heterogeneous end-users who are out of organisational reach. Objective: We aim at supporting continuous requirements elicitation by combining user feedback and usage monitoring. Online feedback mechanisms enable end-users to remotely communicate problems, experiences, and opinions, while monitoring provides valuable information about runtime events. It is argued that bringing both information sources together can help requirements engineers to understand end-user needs better. Method/Tool: We present FAME, a framework for the combined and simultaneous collection of feedback and monitoring data in web and mobile contexts to support continuous requirements elicitation. In addition to a detailed discussion of our technical solution, we present the first evidence that FAME can be successfully introduced in real-world contexts. Therefore, we deployed FAME in a web application of a German small and medium-sized enterprise (SME) to collect user feedback and usage data. Results/Conclusion: Our results suggest that FAME not only can be successfully used in industrial environments but that bringing feedback and monitoring data together helps the SME to improve their understanding of end-user needs, ultimately supporting continuous requirements elicitation.
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CitationOriol, M. [et al.]. FAME: supporting continuous requirements elicitation by combining user feedback and monitoring. A: IEEE International Requirements Engineering Conference. "2018 IEEE 26th International Requirements Engineering Conference: 20-24 August 2018, Banff, Alberta, Canada: proceedings". Institute of Electrical and Electronics Engineers (IEEE), 2018, p. 217-227.
- Departament de Ciències de la Computació - Ponències/Comunicacions de congressos [1.121]
- Departament d'Enginyeria de Serveis i Sistemes d'Informació - Ponències/Comunicacions de congressos 
- Doctorat Erasmus Mundus en Tecnologies de la Informació per a la Intel·ligència Empresarial - Ponències/Comunicacions de congressos 
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