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Exploring critical success factors of knowledge management projects in the consulting sector

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10.1080/14783363.2011.637778
 
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hdl:2117/15094

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Mas Machuca, Marta
Martínez Costa, CarmeMés informacióMés informació
Document typeArticle
Defense date2012-01-31
Rights accessRestricted access - publisher's policy
Attribution-NonCommercial-NoDerivs 3.0 Spain
Except where otherwise noted, content on this work is licensed under a Creative Commons license : Attribution-NonCommercial-NoDerivs 3.0 Spain
Abstract
Knowledge management (KM) and critical success factors (CSFs) are interesting issues in the current business world. Knowledge is an important driving force for business success and competiveness, especially in the consulting industry whose core business is to sell knowledge itself. Previous works suggested a positive relation between the CSF and the success of a KM project, but only few of them related it in a quantitative way. This paper aims to identify the CSF in a consulting firm (strategic, cultural and technological factors) and to build a success model for designing KM projects based on these CSF identified. This model was tested using structured equation model. With this study we contribute to recognising the importance of these success factors in a KM project in the consulting industry to achieve the maximum success.
CitationMas, M.; Martinez, M. Exploring critical success factors of knowledge management projects in the consulting sector. "Total quality management and business excellence", 31 Gener 2012, p. 1-18. 
URIhttp://hdl.handle.net/2117/15094
DOI10.1080/14783363.2011.637778
ISSN1478-3363
Publisher versionhttp://dx.doi.org/10.1080/14783363.2011.637778
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