Herramienta para la gestion de recursos del servicio PMR del Aeropuerto de Barcelona
Tutor / director / evaluatorValero García, Miguel
Document typeBachelor thesis
Rights accessOpen Access
This work is about to design a program for the management of resources of the assistance service to passengers with reduced mobility (PRM) in the airport of Barcelona-El Prat. The current problem that be found of the service is, too many non-compliance of waiting times due to insufficient resources, because there is a large amount services are unforeseen. This derives to a malfunctioning of the service and it shows a bad image of the airport. Therefore, the principal objective of the program is to improve the current service, for this, it must be able to determinate the necessary resources to cover all the services, both predicted and unforeseen services, in each terminal and in each specific hour. Also, it needs to develop an algorithm which can make the system works with more efficiency. In order to make the program works with more accuracy, it is necessary to make statistical studies analyzing the historical data provided by AENA. Another study of this service has been used in order to know the arrival probability distributions of the passengers and times of service in each stand in the airport. The possible factors that can influence the services and the previous considerations to facilitate the simulations are detailed. It presents the instruction manual of the program, explaining all the functionalities, the main criterion of algorithms that have been used to determine the necessary agents, and the assignment of service resources. Once the simulations are done, it verifies that the program works correctly by doing two simple tests. By comparing the results obtained from the simulations with the real data, can evaluate that program is applicable in real case practices, and it can optimize the available resources, but should make other studies more deepened.