Cross-training policies for team cost and robustness
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We assess alternative cross-training policies for work-teams considering cost, and levels of cross training. The policies are assessed with respect to their robustness to demand-mix variation and absenteeism coverage. We employ simulation to examine instances where cross training can be used to help meet a fixed demand scenario, and with instances where cross-training can help to meet demand mix variability. Current results indicate that when minimizing cross-training costs, policies related to equalizing the cross-training level among the workforce, may provide improvement in terms of robustness without additional cost. We also assess the effects of some environmental factors, demand mix-coverage, absenteeism coverage, and job-task correlation.
CitationOlivella, J., Nembhard, D. Cross-training policies for team cost and robustness. "Computers and industrial engineering", Setembre 2017, vol. 111, p. 79-88.
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