Analysis of NFV service design and management processes using ITIL and eTOM best practices

Abstract

The objective of this project is to analyse the design and process management of NFV and its operations using two of the most widely used and accepted best practices in telecommunication and IT industries. Focusing majorly on the NFV operations, assurance and fulfilment processes amongst other processes in NFV operation. Analysis of other project focusing on promoting the NFV concept, and why they all need to be aligned with the two best practices, in other for continuity and process compatibility when integrated to achieve a common business and operational goal. This is essential because it creates a general language for using across processes both internal and external, reducing risk of system implementation and integration, also eliminate gaps and duplication in process flow. Also comparison with the current CSP and impact of the needed NFV transformation to CSP.