Optimizing Two-Dimensional Renewable Warranty Policies for Sensor Embedded Remanufactured Products
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hdl:2117/104721
Tipus de documentArticle
Data publicació2017-05
EditorOmniaScience
Condicions d'accésAccés obert
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continguts d'aquesta obra estan subjectes a la llicència de Creative Commons
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Reconeixement-NoComercial 3.0 Espanya
Abstract
Purpose: Remanufactured products, in addition to being environment friendly, are popular with
consumers because they can offer the latest technology with lower prices in comparison to brand
new products. However, some consumers are hesitant to buy remanufactured products because
they are skeptical about the quality of the remanufactured product and thus are unsure of the
extent to which the product will render services when compared to a new product. A strategy that
remanufacturers may employ to entice customers is to offer warranties on remanufactured
products. To that end, this paper studies and scrutinizes the impact of offering renewing
warranties on remanufactured products. Specifically, the paper suggests a methodology which
simultaneously minimizes the cost incurred by the remanufacturers and maximizes the confidence
of the consumers towards buying remanufacturing products.
Design/methodology/approach: This study uses discrete-event simulation to optimize the
implementation of a two-dimensional renewing warranty policy for remanufactured products.
The implementation is illustrated using a specific product recovery system called the Advanced
Remanufacturing-To-Order (ARTO) system. The experiments used in the study were designed
using Taguchi’s Orthogonal Arrays to represent the entire domain of the recovery system so as to
observe the system behavior under various experimental conditions. In order to determine the
optimum strategy offered by the remanufacturer, various warranty and preventive maintenance scenarios were analyzed using pairwise t-tests along with one-way analysis of variance (ANOVA)
and Tukey pairwise comparisons tests for every scenario.
Findings: The proposed methodology is able to simultaneously minimize the cost incurred by
the remanufacturer, optimize the warranty price and period, and optimize the preventive
maintenance strategy resulting in increased consumer confidence.
Originality/value: This is the first study that evaluates in a quantitative and comprehensive
manner the potential benefits of offering warranties with preventive maintenance on
remanufactured products.
CitacióAlqahtani, A.; Gupta, S. M. Optimizing Two-Dimensional Renewable Warranty Policies for Sensor Embedded Remanufactured Products. "Journal of Industrial Engineering and Management", Maig 2017, vol. 10, núm. 2, p. 145-187.
Dipòsit legalB-28744-2008
ISSN2013-0953
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