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dc.contributorSabaté i Garriga, Ferran
dc.contributorMartínez Oliva, Moisès
dc.contributor.authorGonzález Quintela, José
dc.contributor.otherUniversitat Politècnica de Catalunya. Departament d'Organització d'Empreses
dc.date.accessioned2017-01-25T16:11:18Z
dc.date.issued2016-06-29
dc.identifier.urihttp://hdl.handle.net/2117/100051
dc.language.isospa
dc.publisherUniversitat Politècnica de Catalunya
dc.subjectÀrees temàtiques de la UPC::Informàtica
dc.subject.lcshCustomer relations -- Management -- Computer programs
dc.subject.lcshExpert systems (Computer science)
dc.subject.otherCRM
dc.subject.otherSiebel
dc.subject.otheraerolínia
dc.subject.otherVueling
dc.subject.otherVentas
dc.subject.otherAgències
dc.subject.otherGrups
dc.subject.otherPassatgers
dc.subject.otherPagaments
dc.subject.otherReservas
dc.subject.otherAirline
dc.subject.otherSales
dc.subject.otherAgencies
dc.subject.otherGroups
dc.subject.otherPassengers
dc.subject.otherPayments
dc.subject.otherBookings
dc.titleDesarrollo de un módulo CRM en plataforma Siebel 8.1 para una aerolínea
dc.typeBachelor thesis
dc.subject.lemacCRM (Programes d'ordinador)
dc.subject.lemacSistemes experts (Informàtica)
dc.identifier.slug117454
dc.rights.accessRestricted access - confidentiality agreement
dc.date.lift10000-01-01
dc.date.updated2016-07-01T06:35:11Z
dc.audience.educationlevelGrau
dc.audience.mediatorFacultat d'Informàtica de Barcelona


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