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dc.contributor.authorSeco, Victor Manuel Monteiro
dc.contributor.authorLopes, Miguel Pereira
dc.date.accessioned2014-07-30T09:00:30Z
dc.date.available2014-07-30T09:00:30Z
dc.date.issued2014-07
dc.identifier.citationSeco, Victor Manuel Monteiro; Lopes, Miguel Pereira. Between compassionateness and assertiveness: a trust matrix for leaders. "Journal of Industrial Engineering and Management", Juliol 2014, vol. 7, núm. 3, p. 622-644.
dc.identifier.issn2013-0953
dc.identifier.urihttp://hdl.handle.net/2099/15007
dc.description.abstractPurpose: Construct the structure of trust-building perceived by principals in Portuguese public schools. Design/methodology/approach: A grounded theory approach applied to a survey of open questions answered by school’s principals. Findings: (1) self-trust is the single trait common to all respondents; (2) compassion is a striking antecedent in the process of other-trust; compassionateness and assertiveness must combine with one another to achieve leadership based on smart trust, what is outlined in a matrix model built from the data. Research limitations/implications: The major limitation of this study was the impossibility to conduct face-to-face interviews given the limitation of free time alleged by the principals. In order to solve that limitation we decide to use the grounded theory approach. Practical implications: The consideration of a symbiosis category of the behaviors of principals can trigger positive expectations among the players who until now did not understand how it is possible to bring together the best of the worlds of management and leadership in a balanced way, with efficiency in authenticity. Social implications: The aforementioned dyadic model reflects a psychological state based on the belief that others do not take advantage of us, showing that trust is an essential element in positive human relations and becomes a strategic issue. Originality/value: The present study found that “pure” positive behaviors, as being compassionate, might need to be tempered or complemented with other behaviors such as assertiveness, to become really effective.
dc.format.extent23 p.
dc.language.isoeng
dc.publisherOmniaScience
dc.rightsAttribution-NonCommercial 3.0 Spain
dc.rights.urihttp://creativecommons.org/licenses/by-nc/3.0/es/
dc.subjectÀrees temàtiques de la UPC::Economia i organització d'empreses::Gestió i direcció
dc.subject.lcshSchool principals -- Portugal
dc.subject.lcshLeadership
dc.subject.otherLeadership
dc.subject.otherTrust
dc.subject.otherSelf and other trust
dc.subject.otherCompassionateness
dc.subject.otherAssertiveness
dc.titleBetween compassionateness and assertiveness: a trust matrix for leaders
dc.typeArticle
dc.subject.lemacDirectors d'escola -- Portugal
dc.subject.lemacLideratge
dc.identifier.dlB-28744-2008
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
upcommons.citation.authorSeco, Victor Manuel Monteiro; Lopes, Miguel Pereira
upcommons.citation.publishedtrue
upcommons.citation.publicationNameJournal of Industrial Engineering and Management
upcommons.citation.volume7
upcommons.citation.number3
upcommons.citation.startingPage622
upcommons.citation.endingPage644


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Except where otherwise noted, content on this work is licensed under a Creative Commons license: Attribution-NonCommercial 3.0 Spain