Integrating declarative and imperative approach to model logistics service processes

Wang, Ying; Huang, Lei; Guo, Yi

dc.contributor.author	Wang, Ying
dc.contributor.author	Huang, Lei
dc.contributor.author	Guo, Yi
dc.date.accessioned	2013-04-08T08:16:54Z
dc.date.available	2013-04-08T08:16:54Z
dc.date.issued	2013-04
dc.identifier.citation	Wang, Ying; Huang, Lei; Guo, Yi. Integrating declarative and imperative approach to model logistics service processes. "Journal of Industrial Engineering and Management", Abril 2013, vol. 6, núm. 1, p. 237-248.
dc.identifier.issn	2013-0953
dc.identifier.uri	http://hdl.handle.net/2099/13119
dc.description.abstract	Purpose: There is a widespread recognition of the importance of correctly modeling service processes as an effective way to provide a comprehensive understanding of the process and to enhance the service quality to clients. Taking this into account, this paper aims to construct the logistics service process model using the integration of the declarative approach and imperative approach. Design/methodology/approach: A methodology integrating the declarative and imperative process modeling approach is proposed for modeling the logistics service processes. Through investigation of the service departments and services involved, the process is decomposed into loosely-structured parts modeled by a declarative approach and highly structured parts modeled by an imperative approach. The loosely-structured and highly-structured parts are then integrated to form the model for the logistics service process. Findings: Through a case study for a Chinese bulk port, the integrative method proves to be effective in modeling the loosely-structured logistics service processes. The result model is able to express the logistics regulations and corresponding rules across different organizations as well as the strict execution order of the process activities inside a particular organization. Originality/value: The model could be the starting point for further logistics service process investigation. Future work could be conducted for conformance checking of the logistics service process using the model as a reference model.
dc.format.extent	12 p.
dc.language.iso	eng
dc.publisher	School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC)
dc.rights	Attribution-NonCommercial 3.0 Spain
dc.rights.uri	http://creativecommons.org/licenses/by-nc/3.0/es/
dc.subject	Àrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions::Modelització de transports i logística
dc.subject.lcsh	Business logistics -- Econometric models
dc.subject.other	Logistics service process
dc.subject.other	Process modeling
dc.subject.other	Declarative approach
dc.subject.other	Imperative approach
dc.title	Integrating declarative and imperative approach to model logistics service processes
dc.type	Article
dc.subject.lemac	Logística (Indústria) -- Models economètrics
dc.identifier.dl	B-28744-2008
dc.description.peerreviewed	Peer Reviewed
dc.rights.access	Open Access
upcommons.citation.author	Wang, Ying; Huang, Lei; Guo, Yi
upcommons.citation.published	true
upcommons.citation.publicationName	Journal of Industrial Engineering and Management
upcommons.citation.volume	6
upcommons.citation.number	1
upcommons.citation.startingPage	237
upcommons.citation.endingPage	248