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dc.contributor.authorTarí, Juan José
dc.contributor.authorMolina-Azorín, José Francisco
dc.contributor.authorHeras, Iñaki
dc.identifier.citationTarí, Juan José; Molina-Azorín, José Francisco; Heras, Iñaki. Benefits of the ISO 9001 and ISO 14001 standards: a literature review. "Journal of Industrial Engineering and Management", Desembre 2012, vol. 5, núm. 2, p. 297-322.
dc.description.abstractPurpose: The purpose of this paper is to determine the similarities and differences between the benefits derived from implementing the ISO 9001 and the ISO 14001 standards. Methodology/Approach: The paper reviews the literature using an electronic search in the ScienceDirect, ABI/Inform, Emerald databases to identify papers focusing on the adoption of the ISO 9001 and 14001 standards and the benefits derived from implementing them. Findings: The paper identifies 82 articles about ISO 9001 and 29 about ISO 14001. Although some differences can be observed between the benefits considered by ISO 9001 and 14001, there is a great degree of coincidence in the benefits studied. The review suggests 13 benefits as the most usually analyzed (including environmental performance for the case of the ISO 14001 standard) by scholars. It is suggested that both standards have clear benefits on operational, people and customer results and that the effects on financial performance are inconclusive. Limitations/implications: One limitation of this paper is that the works identified are conditioned by the search strategy used. In addition, other key words could be included in future studies such as operational, market, quality, financial performance, and customer satisfaction in order to expand this search. Originality/Value: The main contribution is that the paper identifies the literature gap and future research proposals with regard to the benefits of the ISO 9001 and ISO 14001 standards.
dc.format.extent26 p.
dc.publisherSchool of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC)
dc.rightsAttribution-NonCommercial 3.0 Spain
dc.subjectÀrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat
dc.subject.lcshISO 14000 Series Standards
dc.subject.lcshISO 9000 Series Standars
dc.subject.otherBenefits, Performance, Literature review
dc.titleBenefits of the ISO 9001 and ISO 14001 standards: a literature review
dc.subject.lemacNormes ISO 14000
dc.subject.lemacNormes ISO 9000
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
upcommons.citation.authorTarí, Juan José; Molina-Azorín, José Francisco; Heras, Iñaki
upcommons.citation.publicationNameJournal of Industrial Engineering and Management

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