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dc.contributor.authorAshayeri, Jalal
dc.contributor.authorTuzkaya, Gülfem
dc.identifier.citationAshayeri, Jalal; Tuzkaya, Gülfem. Design of demand driven return supply chain for high-tech products. "Journal of Industrial Engineering and Management", Setembre 2011, vol. 4, núm. 3, p. 481-503.
dc.description.abstractPurpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products. Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model. Findings: Uncertainty is an important characteristic of reverse logistics networks, and the level of uncertainty increases with the decrease of the products’ life-cycle. Research limitations/implications: Some of the objective functions of our model are simplified to deal with non-linearities. Practical implications: Designing after-sale services networks for high-tech products is an overwhelming task, especially when the external environment is characterized by high levels of uncertainty and dynamism. This study presents a comprehensive modeling approach to simplify this task. Originality/value: Consideration of multiple objectives is rare in reverse logistics network design literature. Although the number of multi-objective reverse logistics network design studies has been increasing in recent years, the last two objective of our model is unique to this research area.
dc.format.extent23 p.
dc.publisherSchool of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC)
dc.rightsAttribution-NonCommercial 3.0 Spain
dc.subject.lcshHigh technology industries --Customer service
dc.subject.otherAfter-sale services
dc.subject.otherFuzzy goal-programming
dc.subject.otherWeighted max-min approach
dc.subject.otherReserve logistics
dc.titleDesign of demand driven return supply chain for high-tech products
dc.subject.lemacIndústries d'alta tecnologia --Serveis d'atenció al client
dc.description.peerreviewedPeer Reviewed
dc.rights.accessOpen Access
upcommons.citation.authorAshayeri, Jalal; Tuzkaya, Gülfem
upcommons.citation.publicationNameJournal of Industrial Engineering and Management

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  • 2011, vol. 4, núm. 3 [10]
    Special Issue – International Conference on Value Chain Sustainability ICOVACS 2010, Valencia (Spain)

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Except where otherwise noted, content on this work is licensed under a Creative Commons license: Attribution-NonCommercial 3.0 Spain