Call Quality Improvement
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Document typeBachelor thesis
Date2015-01
Rights accessRestricted access - author's decision
All rights reserved. This work is protected by the corresponding intellectual and industrial
property rights. Without prejudice to any existing legal exemptions, reproduction, distribution, public
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SubjectsCustomer relations -- Management, Customer services -- Quality control, Six sigma (Quality control standard), Relacions amb els clients -- Gestió, Serveis d'atenció al client -- Control de qualitat, Sigma sis (Procés de qualitat)
DegreeGRAU EN ENGINYERIA EN TECNOLOGIES INDUSTRIALS (Pla 2010)
| Files | Description | Size | Format | View |
|---|---|---|---|---|
Marc_Espinosa_Miguel_Call_Quality_Improvement.pdf | Report | 2,827Mb | Restricted access | |
| Marc_Espinosa_M ... ty_Improvement_Annex_A.pdf | Appendix | 1,442Mb | Restricted access |