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dc.contributorOlivella Nadal, Jordi
dc.contributorCalleja Sanz, Gema
dc.contributor.authorGuzmán Novell, Marc
dc.publisherUniversitat Politècnica de Catalunya
dc.subjectÀrees temàtiques de la UPC::Economia i organització d'empreses::Direcció d'operacions::Estratègia operativa
dc.subject.lcshEfficiency, Organizational.
dc.subject.lcshProduct management.
dc.subject.otherLean management
dc.subject.otherProcess improvement
dc.titleAnalysis under lean principles of an users support service of an ICT department
dc.typeMaster thesis
dc.subject.lemacDecisió, Presa de
dc.subject.lemacProducció -- Sistemes
dc.rights.accessRestricted access - confidentiality agreement
dc.audience.educationlevelEstudis de primer/segon cicle
dc.audience.mediatorEscola d'Enginyeria de Telecomunicació i Aeroespacial de Castelldefels

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