Online Knowledge Base for Farmers WIFE S.L. software
Tutor / director / evaluatorBurgués Illa, Xavier
Document typeMaster thesis (pre-Bologna period)
Rights accessRestricted access - confidentiality agreement
Anglès: Since its creation in 1999 by members of the Scandinavian media industry, farmerswife has become established in more than 250 companies all around the world, making it a need-to-have product to make a media business accountable, profitable and innovative. As a business owner and one of the founders of farmerswife Scheduling and Facility Management Software what today is a major player in the European post market, Mads Linden recognized early on that coupling traditional resource management with cost tracking capabilities would increase workflow efficiency manifold. Unable to find a satisfactory solution on the market, he decided to create his own. Farmerswife was born. Today, a decade later, farmerswife is headquartered in Mallorca, Spain. Where an international team of media professionals service clients in over 30 countries. Among the farmerswife team are several former clients who offer unique insights to the ever-changing challenges of daily operations at modern media facilities. farmerswife is available on Linux, Mac and MS Windows platforms, and its product family allows to easily keep a complete control on assets of a company whether within the postproduction, broadcast, production industry or any other sector of the media industry including advertising and education.The main motivation for this project was to improve the existing online knowledge base to become usable and thus replacing the need to have to use a File Transfer Protocol (FTP) server to access documentation. Improving it turned out to mean to creating a new efficient system where clients can search and browse through all the help files fast and easily. And also to have an easy way for the administrators to upload, update and delete these help files, sections, categories and versions.The project’s core is to develop a front-end and back-end (referring to web development) system, to display and administrate an online knowledge base for the farmerswife software. This online web knowledge base will have five sections: • Online Manuals: Pre-rendered HyperText Markup Language (HTML) manuals created by farmerswife’s support team. The Portable Document Format (PDF) version of the manual has to be downloadable. These manuals provide the customer a general overview on different areas and modules of the software. • How-To’s: They are usually rendered only as PDF’s, and are more short and detailed step-by-step guides on how to use a certain feature of the software. These explain all the necessary steps and settings as well as eventual implications for the customer’s workflows. • Video tutorials: These video tutorials are also detailed step-by-step guides on how to use a certain feature of the software, like how-to’s, but in a video format. • Frequently Asked Question (FAQ): FAQ and answers, in simple text form. They might contain pictures. • Templates: Print Designer templates are available to download and import into the farmerswife Client software. Each template’s design is previewed with an image to provide the customer with an impression on how the report looks like.