Ir al contenido (pulsa Retorno)

Universitat Politècnica de Catalunya

    • Català
    • Castellano
    • English
    • LoginRegisterLog in (no UPC users)
  • mailContact Us
  • world English 
    • Català
    • Castellano
    • English
  • userLogin   
      LoginRegisterLog in (no UPC users)

UPCommons. Global access to UPC knowledge

Banner header
64.109 UPC academic works
You are here:
View Item 
  •   DSpace Home
  • Treballs acadèmics
  • Escola Tècnica Superior d'Enginyeria Industrial de Barcelona
  • Enginyeria Industrial (Pla 1994)
  • View Item
  •   DSpace Home
  • Treballs acadèmics
  • Escola Tècnica Superior d'Enginyeria Industrial de Barcelona
  • Enginyeria Industrial (Pla 1994)
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Premium quality for a mechanical design department

Thumbnail
View/Open
Report (2,827Mb) (Restricted access)
Share:
 
  View Usage Statistics
Cita com:
hdl:2099.1/11209

Show full item record
Rofín Serrà, Guillem
Tutor / directorMalmqvist, Johan
Document typeMaster thesis (pre-Bologna period)
Date2009
Rights accessRestricted access - author's decision
All rights reserved. This work is protected by the corresponding intellectual and industrial property rights. Without prejudice to any existing legal exemptions, reproduction, distribution, public communication or transformation of this work are prohibited without permission of the copyright holder
Abstract
This Thesis has been carried out in a market which is expected to grow rapidly in the next decade. Because of this, actors in the market like Alpha want to strengthen their business position through refining the quality of their products and processes. One of the internal targets of MD, a mechanical design department within Alpha, referred to “premium product quality parameters” although these were not defined. Hence, this Thesis intends to contribute in the definition and understanding that Alpha has of the concept of Premium Quality. The data used comes from two sources; on one side, a literature research about the concepts of premium, quality, quality management schools and knowledge management. On the other side, an internal research collecting opinions from the different departments involved in the development of mechanical components, with the objective of highlighting problems and suggesting solutions for getting closer to a “premium quality”. BPMN diagrams, DSMs, the KJ method and Fishbone diagrams have been used for analysing the collected information. The findings have been organised through Garvin’s five approaches to quality and the 4 P’s suggested in the Toyota Way. Thus, this Thesis is delivering an interpretation of the concepts of Premium and Quality, a definition of Premium Quality tailored for MD and a set of recommendations for MD, such as a suggestion of indicators to be used in the internal targets and indications of what interdepartmental information flows should be revised.
SubjectsProduction management -- Quality control, Quality control, Knowledge management, Producció -- Direcció i administració -- Control de qualitat, Control de qualitat, Gestió del coneixement
DegreeENGINYERIA INDUSTRIAL (Pla 1994)
URIhttp://hdl.handle.net/2099.1/11209
Collections
  • Escola Tècnica Superior d'Enginyeria Industrial de Barcelona - Enginyeria Industrial (Pla 1994) [3.410]
  • Programes de Mobilitat Internacional - Programes de mobilitat 'outgoing' (ETSEIB) [1.287]
Share:
 
  View Usage Statistics

Show full item record

FilesDescriptionSizeFormatView
Premium Qualty ... ical Design Department.pdfBlockedReport2,827MbPDFRestricted access

Browse

This CollectionBy Issue DateAuthorsOther contributionsTitlesSubjectsThis repositoryCommunities & CollectionsBy Issue DateAuthorsOther contributionsTitlesSubjects

© UPC Obrir en finestra nova . Servei de Biblioteques, Publicacions i Arxius

info.biblioteques@upc.edu

  • About This Repository
  • Contact Us
  • Send Feedback
  • Privacy Settings
  • Inici de la pàgina