2017. vol. 13, núm. 3
http://hdl.handle.net/2117/109265
2024-03-19T08:27:15ZBuilding ambidextrous organizations through intellectual capital: A proposal for a multilevel model
http://hdl.handle.net/2117/109423
Building ambidextrous organizations through intellectual capital: A proposal for a multilevel model
Fernández-Pérez de la Lastra, Susana; García Carbonell, Natalia; Martín Alcázar, Fernando; Sánchez Gardey, Gonzalo
Purpose: This paper proposes an alternative theoretical model to describe, from a multilevel
perspective, the way in which ambidexterity is built across different organizational levels,
through specific combinations of intellectual capital dimensions—human, social and
organizational capital.
Design/methodology: In this study, main arguments from intellectual capital, strategic human
resource management (SHRM) and multilevel literature are integrated. The intellectual capital
literature provides our model with the input (human capital), mechanisms (social capital) and
the infrastructure (organizational capital) required to create ambidextrous capabilities. The
multilevel perspective reveals the context in which ambidexterity is reached, and the SHRM
provide the model with the specific mechanisms (policies and practices) and conditions required
by ambidexterity (HRM flexibility and horizontal fit).
Findings: Although the literature widely recognizes ambidexterity as a potential source of
sustainable competitive advantage, the processes by which organizations complement
exploration and exploitation activities still remain unclear. This study sheds some light on the analysis of these complex dynamics, explaining how ambidextrous capabilities can arise from
different alternative combinations of human, social and organizational capital.
Originality/value: The paper expands the extant literature in the field, describing different
paths to achieving organizational ambidexterity. The configurational approach adopted adds
value to the proposed model, as it helps to explaining alternative synergistic mixes of
ambidextrous intellectual capital at different organizational levels.
2017-10-30T18:51:48ZFernández-Pérez de la Lastra, SusanaGarcía Carbonell, NataliaMartín Alcázar, FernandoSánchez Gardey, GonzaloPurpose: This paper proposes an alternative theoretical model to describe, from a multilevel
perspective, the way in which ambidexterity is built across different organizational levels,
through specific combinations of intellectual capital dimensions—human, social and
organizational capital.
Design/methodology: In this study, main arguments from intellectual capital, strategic human
resource management (SHRM) and multilevel literature are integrated. The intellectual capital
literature provides our model with the input (human capital), mechanisms (social capital) and
the infrastructure (organizational capital) required to create ambidextrous capabilities. The
multilevel perspective reveals the context in which ambidexterity is reached, and the SHRM
provide the model with the specific mechanisms (policies and practices) and conditions required
by ambidexterity (HRM flexibility and horizontal fit).
Findings: Although the literature widely recognizes ambidexterity as a potential source of
sustainable competitive advantage, the processes by which organizations complement
exploration and exploitation activities still remain unclear. This study sheds some light on the analysis of these complex dynamics, explaining how ambidextrous capabilities can arise from
different alternative combinations of human, social and organizational capital.
Originality/value: The paper expands the extant literature in the field, describing different
paths to achieving organizational ambidexterity. The configurational approach adopted adds
value to the proposed model, as it helps to explaining alternative synergistic mixes of
ambidextrous intellectual capital at different organizational levels.Innovation management from the inside: An approach from attention and everyday praxis
http://hdl.handle.net/2117/109421
Innovation management from the inside: An approach from attention and everyday praxis
Morente, Fran; Ferràs-Hernández, Xavier
Purpose: We attempt to deepen the understanding of innovation management from the
attention and everyday life.
Design/methodology: Following a micro-sociological approach along with social
constructivism, qualitative and inductive methods are used. The methodological design
responds to the Grounded theory. Focusing on organizational units of innovation management,
the empirical sample consists of a central case study coupled with six satellite case studies. For
all cases, an in-depth review of corporate documentation is carried out. During 2016, an indepth
ethnography had been carried out in the case of a central study, including interviews with
each participant; at the end of the year, qualitative interviews were carried out in satellite study
cases.
Findings: The research results on an emerging theory establish a transverse movement
crisscrossing an organization, which in turn diffuses organizational attention as regards the
inputs of innovation, largely contributing to the fact that innovation management units’
experience multifocality, and that the agenda of their agents become volatile. In addition, the
micro-sociological positioning offers a new vision in managing innovation, regardless of linear
or schematic representations. Research limitations/implications: The empirical sample includes Spain-based organizations
from different sectors. The data structuration and the derived conclusions could vary according
to the chosen nation.
Practical implications: Far from abstractions, the paper offers results that enable
understanding on innovation management from a realistic perspective. The knowledge of
praxis allows a better understanding of innovation management carried out by these
organizational units, which are the main nodes of promotion, stimulation and execution of
innovation in modern organizations.
Social implications: From the micro-sociology perspective, our focus remains on the
importance of agents and the everyday life in the process of building an organization as a
collective representation.
Originality/value: The originality of the present study is in two sense: the conceptual
framework explores innovation management for the first time through attention; under the
methodological framework, we leave aside the hegemonic quantitative-structural approach, to
focus the study in the everyday life of Innovation Project Managers (the organizational agents),
who actually go on to implement innovation management. Thus, we elude the discursive
rhetoric of innovation to cling to the real praxis, that by which organizations will get results and
survive.
2017-10-30T17:43:30ZMorente, FranFerràs-Hernández, XavierPurpose: We attempt to deepen the understanding of innovation management from the
attention and everyday life.
Design/methodology: Following a micro-sociological approach along with social
constructivism, qualitative and inductive methods are used. The methodological design
responds to the Grounded theory. Focusing on organizational units of innovation management,
the empirical sample consists of a central case study coupled with six satellite case studies. For
all cases, an in-depth review of corporate documentation is carried out. During 2016, an indepth
ethnography had been carried out in the case of a central study, including interviews with
each participant; at the end of the year, qualitative interviews were carried out in satellite study
cases.
Findings: The research results on an emerging theory establish a transverse movement
crisscrossing an organization, which in turn diffuses organizational attention as regards the
inputs of innovation, largely contributing to the fact that innovation management units’
experience multifocality, and that the agenda of their agents become volatile. In addition, the
micro-sociological positioning offers a new vision in managing innovation, regardless of linear
or schematic representations. Research limitations/implications: The empirical sample includes Spain-based organizations
from different sectors. The data structuration and the derived conclusions could vary according
to the chosen nation.
Practical implications: Far from abstractions, the paper offers results that enable
understanding on innovation management from a realistic perspective. The knowledge of
praxis allows a better understanding of innovation management carried out by these
organizational units, which are the main nodes of promotion, stimulation and execution of
innovation in modern organizations.
Social implications: From the micro-sociology perspective, our focus remains on the
importance of agents and the everyday life in the process of building an organization as a
collective representation.
Originality/value: The originality of the present study is in two sense: the conceptual
framework explores innovation management for the first time through attention; under the
methodological framework, we leave aside the hegemonic quantitative-structural approach, to
focus the study in the everyday life of Innovation Project Managers (the organizational agents),
who actually go on to implement innovation management. Thus, we elude the discursive
rhetoric of innovation to cling to the real praxis, that by which organizations will get results and
survive.The mediating effect of organizational citizenship behavior on the relationship between workplace spirituality and intention to leave
http://hdl.handle.net/2117/109419
The mediating effect of organizational citizenship behavior on the relationship between workplace spirituality and intention to leave
Anvari, Roya; Barzaki, Ali Shaemi; Amiri, Leyla; Irum, Sobia; Shapourabadi, Sholeh
Purpose: This study aims to explore the relationships between workplace spirituality, intention
to leave and organizational citizenship behaviour (OCB) among nurses and whether OCB
mediates the relationship between workplace spirituality and intention to leave.
Design/methodology: Due to the shifting paradigm of health policies, administrations in
Malaysian hospitals are faced with trials of cost reduction. The high rate of nurses leaving the
hospital poses a burden to the human resource department. This study aims to discover how to
cope with this problem by utilizing workplace spirituality and organizational citizenship
behaviour. In the present correlational study, data were collected using questionnaires. A total
of 345 nurses from three public and general hospitals located in Johor Bahru, Malaysia, were
chosen as samples using a random sampling method to respond to questionnaires. The
measurement and structural model were assessed using SmartPls 2.0.
Findings: Workplace spirituality has significant negative influence on nurses’ intention to leave
and positive influence on OCB. Amongst nurses, workplace spirituality contributed to 34% of
the variation in intention to leave, whereas 36% of the variation was in accordance to OCBI and 45% of the variation was in accordance to OCBO. Furthermore, OCB arbitrated the effect
of workplace spirituality on the intention to leave.
Social implications: This study has shown the probable advantages of better understanding
the positive impact of workplace spirituality on nurses’ tendency to leave and OCB. This is
important for the managers of nurses in the effort to improve nurses’ performance and, by
extension, the healthcare system.
Originality/value: Workplace spirituality contributes to nurses’ intention to leave and OCB.
This study highlights the benefits of the novel idea of workplace spirituality, especially amongst
nurses needing motivation in their duties.
2017-10-30T17:25:54ZAnvari, RoyaBarzaki, Ali ShaemiAmiri, LeylaIrum, SobiaShapourabadi, SholehPurpose: This study aims to explore the relationships between workplace spirituality, intention
to leave and organizational citizenship behaviour (OCB) among nurses and whether OCB
mediates the relationship between workplace spirituality and intention to leave.
Design/methodology: Due to the shifting paradigm of health policies, administrations in
Malaysian hospitals are faced with trials of cost reduction. The high rate of nurses leaving the
hospital poses a burden to the human resource department. This study aims to discover how to
cope with this problem by utilizing workplace spirituality and organizational citizenship
behaviour. In the present correlational study, data were collected using questionnaires. A total
of 345 nurses from three public and general hospitals located in Johor Bahru, Malaysia, were
chosen as samples using a random sampling method to respond to questionnaires. The
measurement and structural model were assessed using SmartPls 2.0.
Findings: Workplace spirituality has significant negative influence on nurses’ intention to leave
and positive influence on OCB. Amongst nurses, workplace spirituality contributed to 34% of
the variation in intention to leave, whereas 36% of the variation was in accordance to OCBI and 45% of the variation was in accordance to OCBO. Furthermore, OCB arbitrated the effect
of workplace spirituality on the intention to leave.
Social implications: This study has shown the probable advantages of better understanding
the positive impact of workplace spirituality on nurses’ tendency to leave and OCB. This is
important for the managers of nurses in the effort to improve nurses’ performance and, by
extension, the healthcare system.
Originality/value: Workplace spirituality contributes to nurses’ intention to leave and OCB.
This study highlights the benefits of the novel idea of workplace spirituality, especially amongst
nurses needing motivation in their duties.Financial inclusion in Colombia: A scoping literature review
http://hdl.handle.net/2117/109413
Financial inclusion in Colombia: A scoping literature review
Thoene, Ulf; Turriago Hoyos, Álvaro
Purpose: The paper provides an extensive, comprehensive and up-to-date qualitative scoping
literature review of financial inclusion and other related concepts, and focuses in particular on
the Colombian context, and the accessibility as well as barriers to banking services. It structures
the themes and dimensions of scholarly debates on financial inclusion in the literature
highlighting avenues for future research to fill various gaps.
Design/methodology: This scoping literature review rigorously identifies the most relevant
research and variables pertaining to financial inclusion and social innovation.
Findings: Based on a scoping literature review, a comprehensive framework of key concepts
of financial inclusion, scholarly contributions, countries and variables is presented.
Research limitations/implications: Owing to the methodological approach of this paper
and its rather theoretical nature, this research seeks to enrich scientific debates pertaining to the
empirical data displayed, especially on the case of Colombia.
Practical implications: The most central variables that are linked to the theme of financial
inclusion are explored, and hence this paper forms a basis for future qualitative and quantitative
studies.
Social implications: This research article contributes to public policy making on financial
inclusion aimed at reducing levels of socio-economic inequality. Originality/value: In business and management research a degree of conceptual confusion
prevails on the theme of financial inclusion. This paper attempts to clarify different types of
variables and one country specific case to provide more solid analytical tools for scholars and
analysts.
2017-10-30T16:07:51ZThoene, UlfTurriago Hoyos, ÁlvaroPurpose: The paper provides an extensive, comprehensive and up-to-date qualitative scoping
literature review of financial inclusion and other related concepts, and focuses in particular on
the Colombian context, and the accessibility as well as barriers to banking services. It structures
the themes and dimensions of scholarly debates on financial inclusion in the literature
highlighting avenues for future research to fill various gaps.
Design/methodology: This scoping literature review rigorously identifies the most relevant
research and variables pertaining to financial inclusion and social innovation.
Findings: Based on a scoping literature review, a comprehensive framework of key concepts
of financial inclusion, scholarly contributions, countries and variables is presented.
Research limitations/implications: Owing to the methodological approach of this paper
and its rather theoretical nature, this research seeks to enrich scientific debates pertaining to the
empirical data displayed, especially on the case of Colombia.
Practical implications: The most central variables that are linked to the theme of financial
inclusion are explored, and hence this paper forms a basis for future qualitative and quantitative
studies.
Social implications: This research article contributes to public policy making on financial
inclusion aimed at reducing levels of socio-economic inequality. Originality/value: In business and management research a degree of conceptual confusion
prevails on the theme of financial inclusion. This paper attempts to clarify different types of
variables and one country specific case to provide more solid analytical tools for scholars and
analysts.Influence of in-store and out-of-store creative advertising strategies on consumer attitude and purchase intention
http://hdl.handle.net/2117/109348
Influence of in-store and out-of-store creative advertising strategies on consumer attitude and purchase intention
Sameti, Ardalan; Khalili, Hamidreza
Purpose: With regard to the fact that people usually try to avoid repetitive and boring
advertisements, creativity as the heart of advertising effectiveness has a significant role in
drawing their attention. On this basis, the present study attempts to evaluate the influence of
creative advertising strategies by comparing “in-store” and “out-of-store” creative
advertisements.
Design/methodology: This research has been conducted in Tehran (capital of Iran) and 588
volunteers randomly participated in the survey so as to examine the consumers’
attitude/behaviour towards the advertised brand, advertised product, and purchases intention
exposing creative in-store and out-of-store advertisements. In the current study, creative “endof-
aisle display stands” in grocery stores/supermarkets represent in-store advertising media,
and creative “TV commercials” represent out-of-store advertising. Furthermore to examine the
hypotheses, one-sample t-test and paired sample t-test were used.
Findings: The results show that creative out-of-store advertising has influence primarily on
attitude towards the advertised brand, then on attitude towards the advertised product, and finally on the purchases intention. On the other hand, creative in-store advertising, firstly has
influence on the purchase intention, then on attitude towards the advertised brand, and lastly on
attitude towards the advertised product. The findings provide important insights to the
formulation of strategic marketing/advertising and would pave the related innovative ways to
capitalize on strategic opportunities.
Originality/value: The study is the first survey comparing the effectiveness of in-store and
out-of-store creative advertising in order to find out a strategic marketing/advertising solution.
2017-10-27T15:49:15ZSameti, ArdalanKhalili, HamidrezaPurpose: With regard to the fact that people usually try to avoid repetitive and boring
advertisements, creativity as the heart of advertising effectiveness has a significant role in
drawing their attention. On this basis, the present study attempts to evaluate the influence of
creative advertising strategies by comparing “in-store” and “out-of-store” creative
advertisements.
Design/methodology: This research has been conducted in Tehran (capital of Iran) and 588
volunteers randomly participated in the survey so as to examine the consumers’
attitude/behaviour towards the advertised brand, advertised product, and purchases intention
exposing creative in-store and out-of-store advertisements. In the current study, creative “endof-
aisle display stands” in grocery stores/supermarkets represent in-store advertising media,
and creative “TV commercials” represent out-of-store advertising. Furthermore to examine the
hypotheses, one-sample t-test and paired sample t-test were used.
Findings: The results show that creative out-of-store advertising has influence primarily on
attitude towards the advertised brand, then on attitude towards the advertised product, and finally on the purchases intention. On the other hand, creative in-store advertising, firstly has
influence on the purchase intention, then on attitude towards the advertised brand, and lastly on
attitude towards the advertised product. The findings provide important insights to the
formulation of strategic marketing/advertising and would pave the related innovative ways to
capitalize on strategic opportunities.
Originality/value: The study is the first survey comparing the effectiveness of in-store and
out-of-store creative advertising in order to find out a strategic marketing/advertising solution.The impact of personal interactions on the stress of school administrators: The validation and application of an assessment tool
http://hdl.handle.net/2117/109347
The impact of personal interactions on the stress of school administrators: The validation and application of an assessment tool
López Meneses, Eloy; Leiva Olivencia, Juan José; Vázquez Cano, Esteban
Purpose: To analyze personal interactions as one of the possible factors that can generate
greater stress in school administrators. For this purpose, we present the design, validation and
application of a survey that intends to measure the type of managerial functions that are
associated with higher rates of personal interaction and their possible measurement as stressors
of those performing administrative functions.
Design/methodology: To develop, validate and apply an assessment tool to measure the
stress of school administrators. To this end, a mixed analysis methodology has been adopted,
involving the selection of a group of experts, the calculation of an “expert proficiency
coefficient” (Cabero & Barroso, 2013) and the subsequent validation of the survey using the
modified Delphi method in two phases, with a sample of 30 school administrators and
educational supervisors. The survey has also been subjected to a process to determine the
trustworthiness and validity of the construct through exploratory and confirmatory factor
analysis.
Findings: The result is a 5-dimension, 31-item survey with a total score of 155 points and
three measurements: low stress (1-50 points), medium stress (51-100 points) and high stress
(101-155 points).The areas that generate the greatest amount of stress can be summarized in
two categories: reprimanding teachers for non-performance of their duties and discipline
management at the center (expulsions, bullying, fighting and drugs).
Research limitations/implications: The survey was designed according to the socioeducational
characteristics of the Spanish context. Further research in other educational
contexts would require an adaptation of different items on the scale.
Practical implications: Measuring the school administrator’s stress makes it possible to
identify those functions that are more susceptible to intervention, both formative and
administrative. This improves one of the key areas of school organization.
Social implications: The improvement of the school institution and its governance starts with
identifying those aspects that require educational interventions, but also social ones that imply a
reflection on how schools in the 21st century are managed and organized.
Originality/value: There are no Spanish studies that propose assessment tools to measure the
stress of school administrators; in this sense, this study provides a framework for the Spanish
context.
2017-10-27T14:48:55ZLópez Meneses, EloyLeiva Olivencia, Juan JoséVázquez Cano, EstebanPurpose: To analyze personal interactions as one of the possible factors that can generate
greater stress in school administrators. For this purpose, we present the design, validation and
application of a survey that intends to measure the type of managerial functions that are
associated with higher rates of personal interaction and their possible measurement as stressors
of those performing administrative functions.
Design/methodology: To develop, validate and apply an assessment tool to measure the
stress of school administrators. To this end, a mixed analysis methodology has been adopted,
involving the selection of a group of experts, the calculation of an “expert proficiency
coefficient” (Cabero & Barroso, 2013) and the subsequent validation of the survey using the
modified Delphi method in two phases, with a sample of 30 school administrators and
educational supervisors. The survey has also been subjected to a process to determine the
trustworthiness and validity of the construct through exploratory and confirmatory factor
analysis.
Findings: The result is a 5-dimension, 31-item survey with a total score of 155 points and
three measurements: low stress (1-50 points), medium stress (51-100 points) and high stress
(101-155 points).The areas that generate the greatest amount of stress can be summarized in
two categories: reprimanding teachers for non-performance of their duties and discipline
management at the center (expulsions, bullying, fighting and drugs).
Research limitations/implications: The survey was designed according to the socioeducational
characteristics of the Spanish context. Further research in other educational
contexts would require an adaptation of different items on the scale.
Practical implications: Measuring the school administrator’s stress makes it possible to
identify those functions that are more susceptible to intervention, both formative and
administrative. This improves one of the key areas of school organization.
Social implications: The improvement of the school institution and its governance starts with
identifying those aspects that require educational interventions, but also social ones that imply a
reflection on how schools in the 21st century are managed and organized.
Originality/value: There are no Spanish studies that propose assessment tools to measure the
stress of school administrators; in this sense, this study provides a framework for the Spanish
context.