Now showing items 1-1 of 1

  • Validation of Service Blueprint models by means of formal simulation techniques 

    Estañol Lamarca, Montserrat; Marcos, Esperanza; Oriol Hilari, Xavier; Pérez, Francisco J.; Teniente López, Ernest; Vara, Juan M. (Springer, 2017)
    Conference report
    Open Access
    As service design has gained interest in the last years, so has gained one of its primary tools: the Service Blueprint. In essence, a service blueprint is a graphical tool for the design of business models, specifically ...