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    • SLA y calidad del servicio: aeropuerto de Barcelona 

      Ribas Gimeno, Roger (Universitat Politècnica de Catalunya, 2015-05-28)
      Bachelor thesis
      Restricted access - author's decision
      The aim of this project is to broaden the knowledge about Service Level Agreements (SLA) within the context of airports and their services offered, focusing on the measurement of quality levels as a key factor to establish ...