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    • Validation of Service Blueprint models by means of formal simulation techniques 

      Estañol Lamarca, Montserrat; Marcos, Esperanza; Oriol Hilari, Xavier; Pérez, Francisco J.; Teniente López, Ernest; Vara, Juan M. (Springer, 2017)
      Conference report
      Open Access
      As service design has gained interest in the last years, so has gained one of its primary tools: the Service Blueprint. In essence, a service blueprint is a graphical tool for the design of business models, specifically ...