Now showing items 1-2 of 2

  • How to benchmark public e-services. Case study: SEPE 

    Peró Gala, Alvaro (Universitat Politècnica de Catalunya, 2013-07)
    Master thesis (pre-Bologna period)
    Open Access
    There are so many different opinions about how to evaluate effectively e-services and how to group them. Many studies on service quality and e-service quality have been conducted, and different scales have already been ...
  • How to benchmark public e-services in the labour sector? 

    Garcia Berned, David (Universitat Politècnica de Catalunya, 2013-07)
    Master thesis (pre-Bologna period)
    Open Access
    Through this paper a study about Information and Communication Technologies applied to the labour sector will be carried out. Specifically, it will be focused on the Catalan Employment Service and a final benchmark with ...