Browsing by Author "Isoherranen, Ville"
Majava, Jukka; Isoherranen, Ville (OmniaScience, 2019-04)
Open AccessPurpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the ...
Kropsu-Vehkapera, Hanna; Isoherranen, Ville (OmniaScience, 2018-09)
Open AccessPurpose: Knowledge work productivity is a key area of improvement for many organizations. Lean approach is a sustainable way to achieve operational excellence and can be applied in many areas. The purpose of this novel ...