Now showing items 1-2 of 2

  • Business model evolution of customer care services 

    Majava, Jukka; Isoherranen, Ville (OmniaScience, 2019-04)
    Article
    Open Access
    Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the ...
  • Lean Approach in Knowledge Work 

    Kropsu-Vehkapera, Hanna; Isoherranen, Ville (OmniaScience, 2018-09)
    Article
    Open Access
    Purpose: Knowledge work productivity is a key area of improvement for many organizations. Lean approach is a sustainable way to achieve operational excellence and can be applied in many areas. The purpose of this novel ...