Now showing items 1-2 of 2

    • Business model evolution of customer care services 

      Majava, Jukka; Isoherranen, Ville (OmniaScience, 2019-04)
      Article
      Open Access
      Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the ...
    • Lean Approach in Knowledge Work 

      Kropsu-Vehkapera, Hanna; Isoherranen, Ville (OmniaScience, 2018-09)
      Article
      Open Access
      Purpose: Knowledge work productivity is a key area of improvement for many organizations. Lean approach is a sustainable way to achieve operational excellence and can be applied in many areas. The purpose of this novel ...