Now showing items 1-7 of 7

    • Empirically testing the relationship between income distribution, perceived value money and pay satisfaction 

      Ismail, Azman; Dousin, Oscar; Girardi, Antonia; Ariffin Ahmad, Zainal; Noor Mohd Shariff, Mohd; Halim Majid, Abdul; Madi Abdullah, Muhammad; Ibrahim, Zalina (Intangible Capital, 2009-07)
      Article
      Open Access
      Compensation management literature highlights that income has three major features: salary, bonus and allowance. If the level and/or amount of income are distributed to employees based on proper rules this may increase ...
    • Examining the relationship between service quality and customer satisfaction: a factor specific approach 

      Ismail, Azman; Ridzuan, Ahmad Azan; Rose, Nur Ilyani Ranlan; Abdullah, Muhammad Madi Bin; Rahman, Muhammad Sabbir; Francis, Sebastian K. (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2013-07)
      Article
      Open Access
      Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern ...
    • Exploring the relationships among service quality features, perceived value and customer satisfaction 

      Ismail, Azman; Abdullah, Muhammad Madi Bin; Francis, Sebastian K. (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2009-06)
      Article
      Open Access
      The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia. The empirical data ...
    • Interactional justice as a mediator of the relationship between pay for performance and job satisfaction 

      Ismail, Azman; Mashkuri, Azizul Hakim; Sulaiman, Ahmad Zaidi; Hock, Wong Kee (Intangible Capital, 2011-11)
      Article
      Open Access
      Purpose: This study was conducted to examine the effect of pay for performance and interactional justice on job satisfaction. Design/methodology/approach: A survey method was used to collect 107 usable questionnaires ...
    • Job stress with supervisor’s social support as a determinant of work Intrusion on family conflict 

      Ismail, Azman; Suhaimi, Fara Farihana; Bakar, Rizal Abu; Alam, Syed Shah (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2013-12)
      Article
      Open Access
      Purpose: The primary objective of this study is to examine the influence of supervisor’s social support in the correlation between job stress and work intrusion on family conflict. Design/methodology/approach: A survey ...
    • Linking supervisor’s role in training programs to motivation to learn as an antecedent of job performance 

      Ismail, Azman; Sieng, Lucy Loh Ching; Abdullah, Muhammad Madi Bin; Francis, Sebastian K. (Intangible Capital, 2010-01)
      Article
      Open Access
      According to the literature pertaining to human resource development (HRD), a supervisor’s role in training programs has two major characteristics: support and communication. The ability of supervisors to play effective ...
    • Mentoring program and its impact on individuals’ advancement in the Malaysian context 

      Ismail, Azman; Abdullah, Muhammad Madi Bin; Francis, Sebastian K. (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2009-12)
      Article
      Open Access
      The literature on workplace training highlights that the mentoring program is an important employee development method practiced in successful organizations. The ability of mentors either informally or formally to implement ...