Browsing by Subject "Hospitals--Administration"
Now showing items 1-3 of 3
(School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2010-12)
Open AccessThe failures to properly educate students about process improvement can be seen as major factor leading to increased risks of patient safety and increased wastes in hospital settings. The purpose of this research was ...
Integrating Kano Model and Quality Function Deployment for designing service in hospital front office (OmniaScience, 2017-12)
Open AccessPurpose: The aims of this study are twofold: first, it attempts to investigate service attributes in a hospital front office; and second, to identify strategies to improve those service attributes. Design/methodology: ...
(Universitat Politècnica de Catalunya / Universitatea de Medicină și Farmacie "Grigore T. Popa", 2014)
Master thesis (pre-Bologna period)
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