Now showing items 1-4 of 4

    • Examining the relationship between service quality and customer satisfaction: a factor specific approach 

      Ismail, Azman; Ridzuan, Ahmad Azan; Rose, Nur Ilyani Ranlan; Abdullah, Muhammad Madi Bin; Rahman, Muhammad Sabbir; Francis, Sebastian K. (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2013-07)
      Article
      Open Access
      Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern ...
    • Exploring the relationships among service quality features, perceived value and customer satisfaction 

      Ismail, Azman; Abdullah, Muhammad Madi Bin; Francis, Sebastian K. (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2009-06)
      Article
      Open Access
      The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia. The empirical data ...
    • Linking supervisor’s role in training programs to motivation to learn as an antecedent of job performance 

      Ismail, Azman; Sieng, Lucy Loh Ching; Abdullah, Muhammad Madi Bin; Francis, Sebastian K. (Intangible Capital, 2010-01)
      Article
      Open Access
      According to the literature pertaining to human resource development (HRD), a supervisor’s role in training programs has two major characteristics: support and communication. The ability of supervisors to play effective ...
    • Mentoring program and its impact on individuals’ advancement in the Malaysian context 

      Ismail, Azman; Abdullah, Muhammad Madi Bin; Francis, Sebastian K. (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2009-12)
      Article
      Open Access
      The literature on workplace training highlights that the mentoring program is an important employee development method practiced in successful organizations. The ability of mentors either informally or formally to implement ...