Browsing by Author "Dawson, John A."
Sayeras, Josep M.; Agell, Nuria; Rovira Llobera, Xari; Sánchez Soler, Monica; Dawson, John A. (Springer, 2016-08-01)
Open AccessPerformance measurement is a key issue when a company is designing new strategies to improve resource allocation. This paper offers a new methodology inspired by classic importance-performance analysis (IPA) that provides ...