• A feasibility study of the implementation of total quality management based on soft factor 

      Shahin, Arash; Dabestani, Reza (School of Industrial and Aeronautic Engineering of Terrassa (ETSEIAT). Universitat Politècnica de Catalunya (UPC), 2011-07)
      Article
      Accés obert
      Purpose: The aim of this paper is to examine the feasibility of implementing TQM based on soft factors, which can influence the successful implementation of TQM. Design/methodology/approach: A framework has been developed ...