• gSLM: the initial steps for the specification of a service management standard for federated e-Infrastructures 

      Serrat Fernández, Juan; Szepieniec, Tomasz; Belloum, Adam S.Z.; Rubio-Loyola, Javier; Appleton, Owen; Schaaf, Thomas; Kocot, Joanna (2014)
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      This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service ...