Now showing items 12-14 of 14

  • Sistema de gestió i control d’incidències a una empresa consultora 

    Salvó Barnadas, Adrià (Universitat Politècnica de Catalunya, 2013-11)
    Master thesis (pre-Bologna period)
    Restricted access - author's decision
    El projecte té com a objectiu principal la millora de la gestió d’incidències a empreses-client des del punt de vista d’una empresa consultora multinacional. S’explicarà el procés d’organitzar i gestionar un client amb tot ...
  • Strategic plan: BBVA’s global contact center transformation plan 

    Leirós Martínez, Geraldine (Universitat Politècnica de Catalunya, 2014-06)
    Bachelor thesis
    Restricted access - author's decision
    Nowadays companies are facing a new kind of customer: a customer that expects an immediate answer to their queries, complaints or to anything they wish to express. But, how are organizations actually handling this change? ...
  • Towards a definition of a CRM system life-cycle 

    Bibiano, Luis H.; Pastor Collado, Juan Antonio (2006)
    Conference report
    Open Access
    In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems, but ...