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  • Sistema de gestión de continuidad de negocio de Call Center 

    Ortega Moreno, Ángel (Universitat Politècnica de Catalunya, 2016)
    Master thesis (pre-Bologna period)
    Open Access
    Covenantee:  Price Waterhouse Coopers
    Business continuity is part of the unavailability risk management of critical business processes for an organization. It provides coverage for all assets that support the above business processes, that means, all ...