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  • Réorganisation du SD et modèle financier du support 

    López Amorós, Irene (Universitat Politècnica de Catalunya, 2010-09)
    Master thesis (pre-Bologna period)
    Restricted access - author's decision
    Anglés: This paper presents a study on the activity carried out within the Service Desk (SD) within the THALES Group. The aim is to extend its definition to know what and who performs each task. In this way you can narrow ...