Browsing by Contributor "Buisson, Jean"
Now showing items 1-1 of 1
(Universitat Politècnica de Catalunya, 2010-09)
Master thesis (pre-Bologna period)
Restricted access - author's decisionAnglés: This paper presents a study on the activity carried out within the Service Desk (SD) within the THALES Group. The aim is to extend its definition to know what and who performs each task. In this way you can narrow ...