Exploració per autor "He, Lin"
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Integrating fuzzy theory into Kano model for classification of service quality elements: a case study of machinery industry in China
Meng, Qingliang; Jiang, Xuan; He, Lin; Xinxin, Guo (OmniaScience, 2015-12)
Article
Accés obertPurpose: The purpose of study is to propose and verify a method of service quality elements classification through integrating fuzzy theory into Kano model. The method has the merit of being more effective in processing ...