Exploració per autor "Azman Ismail"
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Service quality in military peacekeeping mission as a determinant of customer’s perceived value: empirical evidence
Azman Ismail; Norazila Mat; Ahmad Azan Ridzuan; Rosnan Herwina (OmniaScience, 2014-06)
Article
Accés obertPurpose: Previous studies have been employing SERVQUAL by Parasuraman, Zeithaml and Berry (1985, 1988) to measure service quality in various service sectors due to its generic nature. Understanding the relationship between ...