Now showing items 21-32 of 32

    • Simple network management provisioning based on quality of experience feedback 

      Serral Gracià, René; Marín Tordera, Eva; Yannuzzi, Marcelo; Masip Bruin, Xavier; Sánchez López, Sergio (2010)
      Conference report
      Open Access
      This paper presents a promising Autonomic Network Management System (ANMS) that allows Service Providers (SPs) to perform efficient network resource provisioning with their Network Operators (NOs). The novelty of our ANMS ...
    • Study of customer satisfaction in aircraft boarding 

      Baró Larriba, Alejandro (Universitat Politècnica de Catalunya, 2016-06)
      Bachelor thesis
      Restricted access - author's decision
      Read literature about customer satisfaction and aircraft boardingCreate a survey for the aircraft boarding problemStatistical analysis of the causes of the customer satisfaction in aircraft boarding
    • Study of the integration of satisfaction surveys into Building Information Models 

      Moral Ripollès, Laia (Universitat Politècnica de Catalunya, 2018-01-10)
      Bachelor thesis
      Restricted access - author's decision
      Analyze the existing data (satisfaction survey) and BIM models. Define which parameters are required to integrate these information (room characteristics, etc.) Investigate existing tools to integrate external data into ...
    • Study on main drivers of operational performance metrics in a repair system through big data analysis. 

      Agustí i Cristau, Àngel (Universitat Politècnica de Catalunya, 2020-01-15)
      Bachelor thesis
      Restricted access - author's decision
      Covenantee:   HP Printing and Computing
      A multinational company, when a customer unit is damaged or broken and it is under repair, pays a lot of attention to the repair process of the unit and works for optimising the process but also, to offer the best customer ...
    • The impact of commercial quality on electricity consumer satisfaction 

      Cruz Zambrano, Miguel; Corchero García, Cristina (2013)
      Conference report
      Open Access
      Quality of supply has been one of the main aspects covered by the European Energy Policy in the last decades together with the competitiveness and the sustainability. Several regulatory actions have been taken in this ...
    • The impact of mobile marketing in airports 

      Florido-Benítez, Lázaro (2016-06)
      Article
      Open Access
      Purpose: This paper seeks to analyze the effects of mobile marketing tool at airports and passengers. Design/methodology: This research approach consist of going through data files and bibliographical sources in search ...
    • The influence of service quality on satisfaction: does gender really matter? 

      Kwok, See Ying; Jusoh, Ahmad; Khalifah, Zainab (OmniaScience, 2016-06)
      Article
      Open Access
      Purpose: This study examining the influence of service quality on satisfaction and to investigate whether satisfaction varies between male and female in response to the perceived service quality in the Malaysian tourism ...
    • The role of patron dining experience and emotions on relationship quality in chain restaurant industry 

      Ying, Tuan Lo; Siti, Rahmah Awang; Ahmad, Jusoh; Khalil, Md Nor; Khairiah, Soehod (OmniaScience, 2018-10)
      Article
      Open Access
      P u r p o s e: This paper investigates the role of patron dining experience (PDE) and emotions on relationship quality in the chain restaurant industry. Design/methodology: Stratified random sampling method was used where ...
    • Tótem 

      Monreal Badet, Fermin (Universitat Politècnica de Catalunya, 2019-05)
      Bachelor thesis
      Restricted access - author's decision
      Covenantee:   Happy Customer Box
      Proyecto final de grado de Ingeniería en Diseño Industrial y Desarrollo de Producto e Ingeniería Mecánica basado en el rediseño de la gamma de productos de la StartUp Happy Customer Box, empresa especializada en el análisis ...
    • Using statistical design experiment methodologies to identify customers' needs 

      Huertas Garcia, Rubén; Consolación Segura, Carolina María (2009-01)
      Article
      Restricted access - publisher's policy
      Customer satisfaction has become one of the main objectives in all areas of business, especially the tourist trade. One of the most difficult problems is to know how to obtain this satisfaction, which involves identifying ...
    • Verifying Dynamic Kano’s Model to Support New Product/Service Development 

      Borgianni, Yuri (OmniaScience, 2018-09)
      Article
      Open Access
      Purpose: Although firms try to shorten time-to-market, the duration of product development projects might anyway jeopardize the assumptions made at the beginning of the design process. This includes the definition of product ...
    • Zuordnung von Services zur Steigerung der Kundenakzeptanz 

      Porta Comin, Marta (Universitat Politècnica de Catalunya / Tecnhische Universität München, 2014)
      Bachelor thesis
      Open Access
      Das einleitende Kapitel dieser Arbeit namens „Zuordnung von Services zur Steigerung der Kundenakzeptanz“ besteht aus vier Abschnitten. Im ersten Abschnitt wird die Ausgangssituation kurz beschrieben um einen ersten Einblick ...