Integrated management systems and workflow-based electronic document management: an empirical stud
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hdl:2099/14500
Tipus de documentArticle
Data publicació2014-04
EditorOmniaScience
Condicions d'accésAccés obert
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Reconeixement-NoComercial 3.0 Espanya
Abstract
Purpose: Many global organizations have aligned their strategy and operation via the ISO-based framework of integrated management system (IMS) that allows them to merge quality, environment, health and safety management systems. In such context, having a robust electronic document management system (EDMS) is essential, especially at global enterprises where a large amount of documents generated by processes flows through different work cultures. However, there is no "one-size-fits-all" design for EDMS because it depends on organizations' needs, size and resource allocation. This article discusses the interrelation between EDMS and IMS in order to suggest a best practice.
Design/methodology/approach: This article methodologically based upon a qualitative, interpretivistic, longitudinal empirical study in a wind turbine factory.
Findings and Originality/value: IMS improvement and effectiveness has been overlooking EDMS as a key factor in establishing appropriate technological support of the IMS processes. Rightful application of EDMS can further contribute to organizational learning, precision of documentation and cross-organisational collaboration.
Research limitations/implications: Theorising on IMS needs a stronger perspective of the technological limitations and potentials of basing IMS on EDMS.
Practical implications: IMS are complex systems involving a large number of administrative functions. EDMS provides a formal representation with automation potentials both heightening and securing document trustworthiness.
Social implications: IMS has a tendency to stay with professionals, e.g. line managers and QA/QC/QMS professionals. The EDMS line of discussion suggests a broader inclusion.
Originality/value: Researching IMS as a technological implementation is giving a better platform of aligning the IMS with other business processes and is bringing IMS closer to the operational activities within the enterprise.
CitacióPho, Hang Thu; Tambo, Torben. Integrated management systems and workflow-based electronic document management: an empirical stud. "Journal of Industrial Engineering and Management", Abril 2014, vol. 7, núm. 1, p. 194-217.
Dipòsit legalB-28744-2008
ISSN2013-0953
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Hang Thu Pho.pdf | 479,5Kb | Visualitza/Obre |