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jul-2013Examining the relationship between service quality and customer satisfaction: a factor specific approachIsmail, Azman; Ridzuan, Ahmad Azan; Rose, Nur Ilyani Ranlan; Abdullah, Muhammad Madi Bin; Rahman, Muhammad Sabbir; Francis, Sebastian K.
jun-2009Exploring the relationships among service quality features, perceived value and customer satisfactionIsmail, Azman; Abdullah, Muhammad Madi Bin; Francis, Sebastian K.
gen-2010Linking supervisor’s role in training programs to motivation to learn as an antecedent of job performanceIsmail, Azman; Sieng, Lucy Loh Ching; Abdullah, Muhammad Madi Bin; Francis, Sebastian K.
des-2009Mentoring program and its impact on individuals’ advancement in the Malaysian contextIsmail, Azman; Abdullah, Muhammad Madi Bin; Francis, Sebastian K.
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