ISO 9001 Aspects Related to Performance and Their Level of Implementation
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hdl:2117/99656
Tipus de documentArticle
Data publicació2016-12
EditorOmniaScience
Condicions d'accésAccés obert
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continguts d'aquesta obra estan subjectes a la llicència de Creative Commons
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Reconeixement-NoComercial 3.0 Espanya
Abstract
Purpose: In the last three decades, thousands of companies around the world have embraced the
ISO 9001 standard in their quest to improve company performance and customer satisfaction. In
recent literature, a number of authors have identified different “levels” of ISO 9001
implementation. This study aims to analyse these implementation levels in companies from the
point of view of the customer, and provide guidelines for future improvement.
Design/methodology/approach: Research was conducted based on the results of the secondparty
audits (SPAs) of 90 suppliers, (including component suppliers, assemblers, and wind farm
operation and maintenance services), to one of the wind power industry’s largest wind turbine
manufacturers. The audits were carried out within the ISO 9001:2008 framework and conducted
by one of this study’s authors in his role as the wind turbine company’s Director of Global
Quality.
Findings: Auditing suppliers plays a unique role in helping to isolate system weaknesses, identify
opportunities and suggest areas for improvement. This study shows that, in terms of
management commitment and culture and the good practices of an organization, ISO 9001
certified companies implement differing degrees of the standard. From the results of this
research, a “road map” towards improvement can be established; one that allows companies in
the sector to go beyond simply being accredited with the standard and instead to take advantage
of ISO 9001 certification as a catalyst for change.
Research limitations/implications: This article focuses only on the wind power sector,
although its findings could be extrapolated to similar sectors of high technology and high levels
of customization.
Originality/value: While quality audits are a customary topic for academics and researchers, few
contributions are related to SPAs and their impact on the quality control process of company
suppliers. Primary data from the SPAs of suppliers (objective data collected by one of the paper’s
authors), was used here and is one of the most valuable aspects of this paper’s contribution.
CitacióCastelló Dalmau, Jordi; Giménez Leal, Gerusa; Castro Vila, Rodolfo de. ISO 9001 Aspects Related to Performance and Their Level of Implementation. "Journal of Industrial Engineering and Management", Desembre 2016, vol. 9, núm. 5, p. 1090-1106.
Dipòsit legalB-28744-2008
ISSN2013-0953
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