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In this paper, we study how the performance and usability of web dialogue systems could be enhanced by using an appropriate
representation of the different types of knowledge involved in communication: general dialogue mechanisms, specific domainrestricted linguistic and conceptual knowledge and information on
how well the communication process is doing. We describe the experiments carried out to analyze how to improve this knowledge representation in the web dialogue system we
CitationGatius, M.; González, M. A flexible dialogue system for enhancing web usability. A: International World Wide Web Conference. "18th International World Wide Web Conference". Madrid: WWW2009, 2009, p. 1167-1168.
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